Is this program right for you?
This program is ideal for strong communicators who can remain calm under pressure.
Physical fitness and the ability to diffuse difficult situations without the use of force is an asset.
We developed this training program with the British Columbia Lottery Corporation (BCLC). You must complete this training to become a Gaming Security Officer in BC.
This program is ideal for someone fit, who can keep calm in stressful situations, and who has strong written and verbal communication skills.
Gaming Security Officers play a key role in:
Maintaining gaming integrity
Ensuring the comfort and safety of customers and co-workers
Protecting the assets of the facility
Managing access
Investigating unusual activities and incidents
The Gaming Security Officer Training Program helps you develop the skills and knowledge to perform these duties by focusing on the following key areas:
Gaming and Security Officer Duties
- Gaming Governing and Regulatory Agencies
- Security Functions and Importance of Gaming Security
Professionalism and Ethics
- What is a Professional? Professional Standards of Conduct
- What are Ethics? Standards of Ethical Conduct
Customer Service
- Key Aspects of Customer Service
- Key Customer Service Skills
Laws and Regulations
- Key Provisions of the Gaming Control Act
- Essential Elements of Offences
- Authorities and Powers Under the Law
Gaming Facility Protection
- Irregularities in Casino Play and Protection of Facilities
- Loan Sharking and Suspicious Activity
Basic Investigative Skills
- Conducting Interviews and Taking Statements
- Securing and Protecting Evidence
- Testifying in Court
- iTrak System
Customer and Staff Protection
- Purpose of National Use of Force Framework
- Tactical communications
- Personal safety strategies
- Care and control of suspects
Gaming Security Officer Training (SCRT-1604) is a self-paced online course. You have up to 16 weeks to complete the course and pass the final exam.
If you complete the online training and the final exam with a minimum of 70%, you will receive a Gaming Security Officer (GSO) certificate and a Basic Security Training (BST) certificate. Certificates will be issued electronically.
Completion of the online training course, plus the final exam, must be completed before course expiry. No extensions will be given.
As a security professional, dual certification with your GSO and BST gives you more employment options. You may seek employment in a casino or gaming centre, or within general security.
Replacement Certificates
Replacement certificates are available for a fee of $38.59. Complete the Certificate Replacement Form and email or mail it to us.
You must provide a photocopy of valid government-issued identification with the Certificate Replacement Form.
We will email you the replacement certificate.
Tuition
Tuition: $435.15
Fees
Learner Services Fee: $18.48
Refund Policy
Gaming Security Officer Training (SCRT-1604) is a continuous entry online course and not eligible for refunds.
Specifics about refunds for °®¶¹´«Ã½ students are provided in our Refunds Procedure, which is part of our Tuition Policy.
Register now to complete the Gaming Security Training Course.
Q: If I have my BST certificate does this exempt me from having to take the GSO training?
A: No. BCLC requires all security personnel in a casino/gaming centre to be certified as Gaming Security Officers. This course is strictly geared towards persons working in this environment.
Q: Is this course offered face-to-face in a classroom?
A: No. This course is only offered online via the Justice Institute of British Columbia.
Q: What age do I have to be to take the course?
A: You must be 19 years of age to work in a casino. You may take the course before this, but you cannot work until you are the legal age.
Q: Are there any background security checks required before starting the course?
A: No. Security checks are required to take the course. However, the gaming facility may require background checks for employment.
Q: How often is this course offered?
A: This course is offered on a continuous intake. You may start any time, but you have 16 weeks to complete the course and final exam after enrollment. The course is self-paced. This means there is no instructor and you work through it at your own pace.