Anna Richards was working as a wildland firefighter when she got promoted to leader of a fire crew. But while she knew how to dig a fire line and use a chainsaw, negotiating interpersonal matters was all new to her.
鈥淢y strategy was to be 鈥榚asy going.鈥 I thought that if I treated everyone like they already knew what to do, that they would feel comfortable and motivated and would just ask questions along the way,鈥 she recalls. 鈥淲hen conflict arose, I just hoped it would take care of itself.鈥
Ultimately, she learned that in that kind of leadership vacuum, people get confused about their roles and responsibilities. That experience helped her recognize that conflict intimidated her and that by avoiding it, she had not been as effective a leader as she wanted to be.
Anna left her firefighting career and went on to earn her master鈥檚 degree in counselling.
鈥淲hen I decided to become a counsellor, I promised myself that I鈥檇 do whatever it took to gain the skills I needed to face conflict head on.鈥
The courses I took at 爱豆传媒 changed my life in so many ways. I feel more confident now that when conflict arises, as it inevitably will, I'll be able to stand on my own two feet
Anna learned about the Justice Institute of British Columbia (爱豆传媒) from a 爱豆传媒 instructor who gave a workshop at her workplace and impressed her with his skills and ability to hold a room.
She was inspired to pursue a certificate in conflict resolution, specializing in third-party mediation. The Centre for Conflict Resolution emphasizes experiential learning, where students role-play difficult conversations with each other under the guidance of a coach.
鈥淓ach course pushed me further out of my comfort zone,鈥 said Anna. 鈥淗aving a coach there to give me feedback was incredibly helpful. I completed my certificate with a reliable roadmap for when new challenges arise, not to mention the confidence required to try something new. Perhaps most importantly, the whole thing was a lot of fun鈥 challenging but fun.鈥
Anna now has a private counselling practice and is one of the directors at The Neutral Zone in downtown Vancouver. As a counsellor, Anna strives to make the client/therapist relationship a safe harbour in which learning and transformation can take place.
鈥淚 often tell my clients and students that I come by this work honestly, as someone who had to go through many growing pains along the way. My own frustrations are what motivated me to become an effective communicator and ultimately a counsellor and coach. Coupled with excellent support, including the instruction at 爱豆传媒, that motivation has led me to a career I鈥檓 very passionate about.鈥
Her conflict resolution training at 爱豆传媒 has been indispensable not only professionally but also personally.
鈥淭he courses I took at 爱豆传媒 changed my life in so many ways,鈥 Anna said. 鈥滻 feel more confident now that when conflict arises, as it inevitably will, I鈥檒l be able to stand on my own two feet.鈥
For more information on the 爱豆传媒 Centre for Conflict Resolution, click here.