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This course has pre-requisites, please confirm that you have taken the required courses before registering for this class. Students who register without meeting these requirements will be withdrawn from the course. Learners will develop and demonstrate effective strategies to assist group in addressing group conflicts as either an internal facilitator or external consultant. You will assess your intervention strengths and practice in leading a collaborative process, managing complex group dynamics, managing challenging behaviours, moderating power issues, identifying agendas and assisting the group to move towards agreement. This course employs theory, discussion, simulation, structured feedback and self-reflection.