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Through self-reflection, dialogue, exercises, and scenario practice, this 21-hour course sees participants increase their awareness of how they perceive and personify their role as an educator in the face of conflict and anger. They will gain a working knowledge of Emotional Intelligence competetencies as they relate to managing conflict and learn practical ways to enhance self-awareness, self-regard, self-regulation, assertiveness, stress tolerance and impulse control. With this gained insight, learners will begin to construct more productive ways to address such challenges. This will increase capacity to make sound decisions, build mutually supportive relationships, and to handle stress and anger effectively. You will learn the necessary skills and approaches to help manage your own angry feelings and behaviours, and to effectively respond to anger in others. Topics such as anger triggers, self-management, defusing skills, the origins of personal expressions of anger and disengaging from angry encounters are explored. Course goals: To apply emotional self-regulation and effectively respond to anger in others in order to manage typical interpersonal conflict situations that arise in a K-12 setting.